Refund Policy
REFUND POLICY
(For thesurvivalcorepro.shop)
At thesurvivalcorepro.shop, customer satisfaction is important to us. This Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item is defective or damaged
- The wrong product was received
- The product is significantly different from its description
Items must be:
- Unused and in original condition
- In original packaging (when applicable)
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Used or worn products
- Clearance or final sale items
- Personalized or customized items
3. Refund Process
To request a refund:
- Contact our support team with your order number
- Provide clear photos or evidence (if applicable)
- Wait for approval before sending items back
Unauthorized returns may not be accepted.
4. Refund Methods
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time may take 5–10 business days
Shipping costs are non-refundable unless the return is due to our error.
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment provider
- Contact your card issuer
- Reach out to us for assistance
6. Exchanges
We replace items only if they are defective or damaged. Exchanges depend on product availability.
7. Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- We sent the wrong product
We recommend using a trackable shipping service.
8. Order Cancellation
Orders can only be canceled within 12 hours of placement. After processing, cancellations are not guaranteed.
9. Chargebacks
Initiating a chargeback without contacting us first may delay resolution and affect future purchases.
10. Policy Updates
We may update this Refund Policy at any time. Changes will be posted on this page.